WhatsApp Solutions for Marketplaces
The future of buyer-seller conversations

Create a better, safer, more transparent experience for buyers and sellers using the world’s most popular messaging platform.

Create a better experience

Our WhatsApp Solution for Marketplaces lets you facilitate conversations between buyers and sellers with the click of a button, while giving you control to ensure that the experience reflects positively on your marketplace brand. Make sure sellers are responding and use WhatsApp to qualify buyers.

Improve your analytics

Facilitate WhatsApp conversations while retaining visibility over the whole process. Automatically capture the phone numbers and WhatsApp account name of participants. Measure response times and identify drop off points. Demonstrate quantity and quality of leads generated.

Keep your users safe

Improve the capabilities of your trust & safety teams by blocking spammers and other ill-intentioned users. Identify these users by WhatsApp number or keywords of enquiry and prevent them from reaching your users to reduce unwanted solicitations and provide cleaner lead data.

How WhatsApp chats between buyers & sellers worked in the past...

Click to chat

A prospective buyer clicks on a button to start a conversation with a seller, after which you (the marketplace) have no further visibility.


When the button was clicked

How WhatsApp chats work today...

WhatsApp Solutions for Marketplaces

Our WhatsApp Solution for Marketplaces allows you (the marketplace) to facilitate the introduction between a buyer and a seller, making it simple and easy for them to communicate while keeping both parties safe and gaining valuable analytics.


How many times a conversation was started/ attempted

The ability for a conversation to be linked back to an exact ad

The phone number and WhatsApp profile names of whoever joins the conversation

When the seller responds to the buyer/ enquiry

Buyer profile: qualify leads by asking intro questions

SPAM actors: track and block fraudulent users

Validate buyers before they start a WhatsApp conversation

If you would like to verify a buyer before you allow them to start a conversation, talk to us about how our API can give you greater control over who is able to start conversations and with whom they are able to start them.
WhatsApp Solutions for Marketplaces is available through our easy-to implement API, allowing you to start facilitating convenient conversations with enhanced safety and improved analytics right away.
Get in touch to find out everything it can do for your business.
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